Founding members · launching soon · no payment today
CNS monthly subscription
NPS tells you what; NetCNS tells you why.
Survey and NPS tools give you a score but no advice. Consultants give you advice, at a cost most small and medium businesses can’t justify every month. This subscription sits in between: it measures how well you are meeting your customers’ needs, and tells you what to fix next.
It is built around one question: “How are we meeting our customers’ needs on a day-by-day, week-by-week and month-by-month basis?”
What you get each month
- A simple customer-needs survey based on the six CNS Needs Groups.
- Your NetCNS score, tracked month by month. NetCNS is needs met minus needs not met, on a scale from -100 to +100.
- A ‘fix this next’ action plan, so you know where to act first.
The six Needs Groups
- Effort
- “Make it easy for me to “do business” with your organisation”
- Engagement
- “I feel connected to and valued by your organisation”
- Value
- “Deliver me the value I expect from our relationship/transaction”
- Pace
- “Deliver the product/service/experience at the pace I choose and expect”
- Knowledge
- “Provide me with the information relevant to me, at the right time, to get the most out of your product/service/experience”
- Environment
- “Create the surroundings and conditions that meet my expectations”
CNS doesn’t replace NPS. Use them together: NetCNS adds the insight into which needs you are meeting and which you are missing.
£89/month
For small and medium businesses. Founding member waitlist: launching soon, no payment today.